You are Not Entitled to Something Free!
A true restaurant story
A few days ago, a three men came in to eat at the restaurant I work in. We were having a busy day and my co-worker was a young, new-ish server. She had their table. Nothing seemed out of the ordinary.
She took their orders, joked around with them, and brought their food.
Unfortunately, in all the chaos of the day, she forgot to put in the order for his French onion soup and didn’t realize it until she brought out his lasagna. She apologized and offered to get it for him right away and he declined.
Our young server continued to check on them throughout the meal. They said everything was good and finished every bite.
When she took away the last of the dishes, the man who had ordered the French onion soup told her that he thought he should get his lasagna for free. The lasagna he ate and said was fine as he was eating it. He suddenly got very cranky when she told him that she couldn’t do that. After all, he did eat it.
She was a little flustered and came to me as the senior server on shift. I told her I would talk to him.
I apologized for the inconvenience and said that we were terribly sorry about the soup and we would absolutely make sure it wasn’t on the bill. However, I said, since…
